bioMérieux’s Smart Remote Services secure the continuity of your testing operations, regardless of technical issues or required maintenance. Obtain quick remote access from the same bioMérieux experts you trust in order to:

• Optimize your internal resources
• Enhance your knowledge of your equipment and usage
• Have access to tools and services to contribute to the efficiency of your lab

By adopting our range of Smart Remote Services, you can now benefit from additional services and improve your lab efficiency durably!

ZOOM on 2 safe and practical tools

• VILINK^® - the secure solution with more than 14,000 systems connected worldwide - enabling system troubleshooting and diagnosis, as well as on-demand system updates, proactive maintenance, and remote coaching.
  Watch the video
  
  
   
• EASY ASSIST - the quick video conferencing solution connecting you to an expert - enabling a seamless video collaboration between an on-site technician and a remote tech support expert.

VILINK^® and EASY ASSIST integrate complementary virtual assistance thanks to remote access and merged reality video conferencing. Quick support for technical matters is critical for laboratories and manufacturing facilities. Attending to equipment issues and remote maintenance becomes safe and easy using VILINK and EASY ASSIST.

Contact your bioMérieux representative to arrange a demo, or use the Request Information button below to contact the supplier.