Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented.
Areas Covered in the Session:
Background on Human Error Phenomena and measurement.
Importance of Human Error Prevention/reduction.
Quantitative and qualitative information gathering.
Who Will Benefit:
Training Managers and Coordinators
Ginette Collazo , PH.D is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others.