Bayer Strengthens its Technical Support for the Advia Centaur® Immunoassay System

Users of the ADVIA Centaur® Immunoassay System are set to benefit from enhanced technical support for their analysers following Bayer Diagnostics' decision to strengthen its customer services in this area.

A new manager, Andy Barnett, has been appointed to head up the company's Immunochemistry Support Group which encompasses an in-house Help Desk team comprising five product specialists, supported by a scientific consultant and Bayer's field engineers.

"Our aim is to broaden the technical knowledge of the in-house team during 2004, whilst also enhancing our capabilities for the remote support of systems via modem and the Internet", says Andy. "We will also be working to develop field-based application support, providing even greater flexibility in terms of our response to customers."

Development of field-based application support is a major new initiative, designed to facilitate the provision of tailored responses on system or assay related issues which require in-depth investigation.

"We will also continue to work closely with our manufacturing colleagues in the United States to further improve the quality of our assays", Andy Barnett says.