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Bayer Strengthens its Technical Support for the Advia Centaur® Immunoassay System

Andy Barnett

Users of the ADVIA Centaur® Immunoassay System are set to benefit from enhanced technical support for their analysers following Bayer Diagnostics' decision to strengthen its customer services in this area.

A new manager, Andy Barnett, has been appointed to head up the company's Immunochemistry Support Group which encompasses an in-house Help Desk team comprising five product specialists, supported by a scientific consultant and Bayer's field engineers.

"Our aim is to broaden the technical knowledge of the in-house team during 2004, whilst also enhancing our capabilities for the remote support of systems via modem and the Internet", says Andy. "We will also be working to develop field-based application support, providing even greater flexibility in terms of our response to customers."

Development of field-based application support is a major new initiative, designed to facilitate the provision of tailored responses on system or assay related issues which require in-depth investigation.

"We will also continue to work closely with our manufacturing colleagues in the United States to further improve the quality of our assays", Andy Barnett says.

ADVIA Centaur

NOTE: This item is from our 'historic' database and may contain information which is not up to date.

Source: Bayer Diagnostics (UK and Eire) [United Kingdom] View archived contact details
Is a subsidiary/distributor for
Siemens Medical Solutions, USA View company information

Posted: April 26, 2004
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